Terms of Service

1. Introduction

Welcome to Aquvex. This website is operated by Guangzhou Yiling Trading Co., Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Aquvex. By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

2. Eligibility & Account

  • Age: By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence.

  • Accuracy: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

3. Products & Pricing

  • Product Images: We have made every effort to display as accurately as possible the colors and images of our Car Tumblers and Sports Bottles. However, we cannot guarantee that your computer monitor's display of any color will be accurate.

  • Pricing: Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service at any time.

  • Sales Tax: Prices may not include sales tax or import duties, which are the responsibility of the customer depending on local laws.

4. Shipping & Delivery

  • Shipping Policy: We ship worldwide. Shipping costs and estimated delivery times will be calculated at checkout.

  • Customs/Duties: For international orders, any customs fees, duties, or taxes incurred are the sole responsibility of the customer.

  • Delivery Risks: Once the package is marked as "Delivered" by the carrier, Aquvex is not responsible for lost or stolen packages.

5. Returns & Refunds (The "30-Day Policy")

  • Return Window: You have 30 days after receiving your item to request a return.

  • Condition: To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging.

  • Non-Returnable Items: Personalized or custom-engraved tumblers/bottles cannot be returned unless there is a manufacturing defect.

  • Return Shipping: Unless the item is defective, customers are responsible for paying their own shipping costs for returning items.

6. Damaged or Defective Items

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at service@aquvex.com with photos of the damage. We will evaluate the issue and make it right via replacement or refund.

7. Prohibited Uses

You are prohibited from using the site or its content:

  • For any unlawful purpose.

  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others.

  • To upload or transmit viruses or any other type of malicious code.

8. Limitation of Liability

Aquvex shall not be liable for any injury, loss, claim, or any direct/indirect damages of any kind, including lost profits, arising from your use of any of our products (e.g., improper use of boiling water in kids' bottles). Please follow all safety instructions provided with the product.

9. Privacy Policy

Your submission of personal information through the store is governed by our Privacy Policy. We respect your data and will never sell your information to third parties.

10. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the People's Republic of China (or your specific registration jurisdiction).

11. Contact Information

Questions about the Terms of Service should be sent to us at:

  • Brand: Aquvex

  • Email: service@aquvex.com

  • Company: Guangzhou Yiling Trading Co., Ltd.