Return & Refund

Thank you for shopping at aquvex.com.

We want you to be satisfied with your purchase. If you are not completely satisfied, we’re here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in original condition

  • The item must be in its original packaging

  • The item must not be damaged due to misuse

  • Proof of purchase (order number) must be provided

Items that do not meet these conditions may not be eligible for return.

Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items

  • Gift cards

  • Personalized or customized products

  • Items marked as non-returnable on the product page

If an item arrives damaged or defective, it may still qualify for replacement or refund (see below).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please email us at:
📧 service@aquvex.com

Include:

  • Your order number

  • A clear description of the issue

  • Photos of the item and packaging

We will review the case and provide a replacement or refund if applicable.

Return Process

To initiate a return:

  1. Contact our customer service at service@aquvex.com

  2. Wait for return authorization instructions

  3. Ship the item back with a valid tracking number

Return shipping costs are the responsibility of the customer unless the return is due to our error (damaged or incorrect item).

We are not responsible for lost return shipments without tracking.

Refunds

Once your returned item is received and inspected, we will notify you via email regarding approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original method of payment

  • Processing time is typically 7–15 business days

  • Depending on your bank or card issuer, additional processing time may apply

If you have not received your refund after 15 business days, please:

  1. Check your bank account

  2. Contact your credit card provider

  3. Contact your bank

If the issue persists, please email service@aquvex.com

Order Cancellation

Orders may be cancelled within 24 hours of purchase for a full refund.

If cancellation is requested after 24 hours but before shipment, we reserve the right to charge a reasonable processing fee.

Once an order has been shipped, it cannot be cancelled. However, it may qualify for return after delivery according to this policy.

Late or Missing Refunds

If you have completed all steps and still have not received your refund, please contact us at:

📧 service@aquvex.com

Policy Updates

We reserve the right to modify this Return & Refund Policy at any time. Updates will be posted on this page.