1. General Product Information

Q: What materials are used in Aquvex bottles and tumblers? A: We use premium 18/8 (304) food-grade stainless steel for all our insulated products. Our lids are BPA-free, and all materials are non-toxic and eco-friendly.

Q: How long do your products keep drinks hot or cold? A: Our double-wall vacuum insulation technology typically keeps beverages cold for up to 24 hours and hot for up to 12 hours, depending on the specific model and capacity.

Q: Are your products sweat-proof? A: Yes. The vacuum insulation prevents condensation from forming on the outside of the bottle, keeping your hands and bags dry.

2. Customization (OEM/ODM)

Q: Can I put my own logo on the tumblers? A: Absolutely! We offer various branding options including laser engraving, silk-screen printing, 3D printing, and heat transfer.

Q: Do you support custom colors? A: Yes, we can customize colors based on Pantone (PMS) codes. Whether you want a powder-coated finish, gradient, or rubberized texture, we can accommodate your design.

Q: What is the Minimum Order Quantity (MOQ) for custom orders? A: Our standard MOQ for customization is usually 500–1,000 units per style/color, but we are happy to discuss smaller quantities for initial trial orders.

3. Safety & Maintenance

Q: Are Aquvex Kids Insulated Bottles safe for children? A: Safety is our priority. Our kids' line features specialized leak-proof lids and durable coatings, and is strictly tested to be BPA-free and Lead-free.

Q: Are the tumblers dishwasher safe? A: While the stainless steel body is highly durable, we recommend hand washing to preserve the vacuum seal and the integrity of the exterior finish (especially for powder-coated or printed designs).

4. Shipping & Cooperation

Q: Do you provide samples before a bulk order? A: Yes, we provide samples for quality evaluation. Please contact our team at service@aquvex.com to request a sample.

Q: What is your typical lead time? A: For mass production, the lead time is generally 25–35 days after sample approval and deposit receipt, depending on the order volume.

Q: How do you ensure quality control? A: We implement a strict multi-stage inspection process: raw material check, in-line production monitoring, and a 100% vacuum test before packaging.