At Aquvex, we are committed to delivering your products safely and efficiently. We work with reliable international carriers to ensure your order arrives in good condition.

1. Delivery Overview

The total time from placing your order to receiving your package consists of two stages:

Total Delivery Time = Processing Time + Shipping Time

Please note that shipping time begins after your order has been dispatched.

2. Order Processing Time

All orders undergo payment verification and secure packaging before shipment.

Processing Time: 5 Business Days

Processing Includes:

• Payment confirmation

• Order verification

• Secure packaging preparation

Processing is conducted Monday through Friday (excluding public holidays).
Orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Rates & Estimated Delivery Times

Important:
Shipping times are estimates only and may vary depending on destination, customs processing, and carrier conditions.

*Countries included:

• Europe: France, Germany, Belgium, Luxembourg, Netherlands, Sweden, Portugal, Italy, England, Finland, Iceland, Switzerland, Czech Republic, Greece, Austria, Norway, Denmark, Ireland, Slovakia, Poland, Slovenia, Romania, Hungary, Latvia, Lithuania, Estonia, Croatia, Ukraine, Georgia, Spain, Russia.
• Asia: South Korea, Japan, Philippines, Vietnam, Thailand, Singapore, Malaysia, India, Pakistan, Kazakhstan, Iran, Israel, Saudi Arabia, Cyprus, Palestine.
• South America: Colombia, Chile, Peru, Argentina, Venezuela, Ecuador.
• Oceania: Australia, New Zealand.
• Africa: Egypt, Libya, Morocco, South Africa, Niger, Ghana, Côte d'Ivoire, Togo, Sudan, Guinea.

4. Order Tracking

Once your order has been shipped, you will receive a Shipping Confirmation Email that includes:

• Your tracking number

• A tracking link

Please allow 1–3 business days for tracking information to update.

5. Customs Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees depending on local regulations.

These charges are the responsibility of the customer.

If a package is returned due to unpaid customs duties or refusal of delivery, original shipping fees may not be refundable.

6. Delivery Exceptions

While we strive to meet estimated delivery timelines, delays may occur due to:

• Customs clearance procedures

• Incorrect or incomplete shipping addresses

• Carrier delays

• Weather conditions

• Peak seasons or holidays

Aquvex is not responsible for delays caused by external factors beyond our control.

Please ensure your shipping address is accurate at checkout, as we are unable to modify orders once they have been shipped.

7. Lost or Undelivered Packages

If your tracking shows delivered but you have not received your package:

• Please check with household members or neighbors

• Contact your local carrier

• Then contact us for assistance

We will do our best to help resolve the issue.

8. Contact Information

For questions regarding your shipment or order status, please contact us:

Brand Name: Aquvex
Company Name: Guangzhou Yiling Trading Co., Ltd.
Business Address: Room 103, No. 29 Yindingtang Street, Tianhe District, Guangzhou, China
Email: service@aquvex.com
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT+8)